Privacy Policy of Royal Reels Casino

Royal Reels Casino is committed to protecting the privacy and personal data of its users. This Privacy Policy explains how Royal Reels Casino collects, processes, stores, and safeguards personal information when you access or use our services. All data processing activities are conducted in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.

By creating an account or using the services of Royal Reels Casino, you acknowledge and agree to the collection and processing of your personal data as described in this policy. Personal data is processed solely for legitimate business purposes, regulatory compliance, and the secure operation of the platform.

Information We Collect

Royal Reels Casino collects both personal data and non-personal data necessary to operate its services effectively and lawfully.

Personal Data

• Full legal name
• Date of birth
• Residential address
• Email address
• Telephone number
• Identification details (such as a copy of a valid government-issued ID)
• Payment and financial information, including payment method details and transaction history

These data elements are required to create and manage your account, verify your identity, process financial transactions, and comply with legal obligations, including anti-money laundering regulations.

Non-Personal Data

• IP address
• Device type and operating system
• Browser type and language settings
• Login timestamps and session duration
• Website interaction and navigation data

This information is used to maintain platform security, monitor performance, prevent fraud, and improve system functionality.

How We Use Your Information

Account Management

Personal data is used to create, verify, and maintain your account. This includes processing deposits and withdrawals, managing bonus activities, monitoring wagering requirements, and providing account-related notifications.

Legal and Regulatory Compliance

Royal Reels Casino is subject to regulatory requirements under Dutch and European Union legislation. Personal data is processed to comply with Know Your Customer (KYC) obligations, anti-money laundering (AML) regulations, fraud prevention measures, and reporting duties to competent authorities where required by law.

Communication

Your contact details may be used to send important operational communications, including security alerts, verification requests, and policy updates. Marketing communications are sent only where explicit consent has been provided, and such consent may be withdrawn at any time.

Service Improvement and Analytics

Technical and usage data are analysed to improve website functionality, enhance system performance, and identify potential technical issues. Analytical processing is conducted in a manner consistent with applicable data protection regulations.

Cookies and Tracking Technologies

Royal Reels Casino uses cookies and similar tracking technologies to ensure proper website functionality and gather analytical information.

Types of Cookies

• Essential Cookies: Required for core functions such as login authentication and account navigation.
• Analytical Cookies: Used to analyse website traffic and user behaviour for performance optimisation.
• Marketing Cookies: Placed only with user consent for advertising and communication purposes.

Upon first visiting the website, users are presented with a cookie consent banner that allows them to accept or manage cookie preferences. Consent settings can be modified at any time through browser controls or the website’s cookie management tool.

Disabling certain cookies may affect the availability or performance of specific website features.

Data Protection and Security

Royal Reels Casino implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Technical Safeguards

• Secure Socket Layer (SSL) encryption for data transmission
• Encrypted storage of sensitive information within protected databases
• Firewall systems and intrusion detection monitoring
• Continuous monitoring of login and transaction activity

Organisational Measures

• Restricted data access based on employee role and authorisation level
• Confidentiality obligations for personnel handling personal data
• Regular internal security assessments and compliance reviews

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet legal retention requirements. Once retention periods expire, data is securely deleted or anonymised.

User Rights

Under the GDPR, users located in the Netherlands have specific rights regarding their personal data.

• Request access to the personal data held about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, where legally permitted
• Request restriction of processing in certain circumstances
• Object to data processing based on legitimate interests
• Request data portability in a structured, commonly used format

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Data Sharing with Third Parties

Royal Reels Casino may share personal data with third-party service providers when necessary for operational or legal purposes.

• Payment service providers for processing financial transactions
• Identity verification providers for KYC checks
• IT infrastructure and hosting providers
• Regulatory authorities where required by law

All third-party processors are bound by contractual agreements ensuring compliance with GDPR and applicable data protection standards.

International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), Royal Reels Casino ensures that appropriate safeguards are implemented. These safeguards may include Standard Contractual Clauses or other legally recognised mechanisms designed to maintain an adequate level of data protection.

Updates to This Policy

Royal Reels Casino reserves the right to update this Privacy Policy to reflect changes in legal requirements, operational practices, or technological developments. The most current version will always be available on the website.

Where material changes are made, users will be informed through appropriate communication channels, such as email notifications or account alerts. Continued use of the services following publication of an updated policy constitutes acknowledgment of the revised terms.